Frequently Asked Questions
Nestled amidst the Pacific Ocean, Maui has always been synonymous with paradise. As the sun-kissed island unveils its breathtaking landscapes and vibrant culture, travelers find themselves captivated by its sheer beauty. With its inviting shores and rich biodiversity, Maui promises a mesmerizing experience that combines adventure, relaxation, and cultural immersion. Below are the answers to questions commonly asked about Maui travel and Maui camping.
Kuleana Campers Maui General Info
If a reservation is canceled more than 7 days prior to the start date of the trip:
- Refunded
- 75% of the booking total, including tax
- Anything paid toward the protection package, including tax
- Not refunded
- The service fee, including tax
If a reservation is canceled less than 7 days prior to the start date of the trip:
- Refunded
- 50% of the booking total, including tax
- Anything paid toward the protection package, including tax
- Not refunded
- The service fee, including tax
Recommended!: You can purchase trip insurance during checkout for a minimal price as well. This will help cover the price of your trip cancellations. Trip insurance has helped past customers with last-minute cancellations due to travel restrictions. It’s a small price to pay for a guarantee of obtaining a refund for last-minute cancellations.
AFTER YOUR RENTAL PERIOD STARTS, WE DO NOT REFUND YOU IF YOU VOLUNTARILY DECIDE TO TURN YOUR RENTAL IN EARLY FOR ANY REASON. We do offer rental credits for rescheduled travel dates and credits may be transferred to friends and/or family.
You must only drive on designated highways and roads, including trails to official camping spots. NO DRIVING ON 4×4 TRAILS OR TO PEAHI (JAWS SURF SPOT) and other areas. There are some rough and narrow roads past Hana on the ‘backside’ near Kipahulu. We suggest you plan ahead to only traverse this section of road once, as you are responsible for the return condition of your camper at the end of your stay.
No, explore the small island as much as your heart desires! We recommend checking out as much as you can during your stay.
589 Lot#3 Haleakala Hwy, Kahului, HI 96732. We are located directly outside of the Maui Airport (OGG) about 5 minutes away, across the street from Costco Gas Station and 2 lots north of the food truck park. Since google maps may be wrong, you could tell your uber/taxi driver to bring you to the food truck park across from Costo where Haven’s and Thai Me Up are located(driveway closest to airport) and then walk over to us.
*Please know we operate out of this location during business hours, from 9:00am – 5:00pm however if your arrival time is outside of operating hours and an exception has been made for an early or late arrival, we may have you come to our Kihei location about 20 minutes from the airport and the Uber/Taxi cost will be your responsibility. After Hours check out is available for an extra cost of $79.
Maui has 8 designated camping locations around the island, check out camping locations here. After you complete your reservation, we will send a guide with further details on camping options.
You must camp in designated campgrounds or campsites, or private properties, with written permission. “Freedom” or “Boondock” camping is NOT allowed and illegal in the county of Maui. All fines, fees, lawyer expenses, hospital expenses, injuries, loss of personal properties will be solely the renter or rental agreement holders responsibility.
Make sure to check out our Gear and Dimensions page for all details on what is included with your Kuleana camper experience. Please let us know if you are needing additional equipment through our contact us page
Our camper trucks typically have enough room for one piece of luggage or backpack for each person, but if you’re traveling with just 2 people, you will have the entire backseat for luggage. Our Jeep model is a bit more compact and we recommend you pack light for this adventure. We find that travelers who arrive with a couple backpacks and/or hiking packs typically have the most room to spare. For travelers with more luggage than they might not need while they are camping, we’re happy to store the excess luggage while you are on your adventure with us until your return. Please reference our contact us page if this is an option you would like to explore.
Absolutely! We recognize the importance of collaborations and are excited to offer an influencer and affiliate program to fit unique goals and strategies. Whether you are an experienced traveler, a camping guru, or an adventure lover. Or offer a product or service that aligns with travel, camping, adventure, or a local Maui business, our programs provide a platform for mutually beneficial partnerships. Join us as we pave the way for inspiring travel content while fostering a deep connection with Maui's extraordinary scenery and culture. We prioritize partnering with influencers, content creators, and businesses that have the same strong values of respect for the island and the locals that reside it.
Insurance
When you book our camper truck, insurance is not included. You must be insured when driving our camper truck. You can use your own insurance policy if you are a resident of the U.S. or Canada, as long as you have the required coverages. If you are from outside of the U.S. or Canada, or if you do not want to use your own insurance policy, you can purchase an insurance policy from our website.
You can either use your own U.S. or Canada insurance policy or purchase an insurance policy from our website. If you choose to use your own U.S. insurance or Canadian insurance, we will provide you with a binder request form to send to your insurance provider. They will send us a copy of your binder showing you are covered to drive.
The cost of coverage depends on on how much you want to spend out of pocket in the event of damage. The deductible will be taken in the form of a security deposit. The security deposit will pay the deductible in the event of an occurrence. The security deposit will be returned in full if the camper rental comes back without any damage.
Here are the 3 tiers of coverage.
The Basic package- $28.55 per day, $1500 deductible
- Insurance Protection
- State Minimum Liability
- Property Damage Protection
- Up to $100K
- Protection
- Windshield Coverage
The Essential package- $39.55 per day, $1000 deductible
- Insurance Protection
- State Minimum Liability
- Assistance
- 24x7 Roadside Assistance
- Protection
- Windshield Coverage
- Property Damage Coverage
- Up to $150K
The Piece of Mind package- $51.65 per day, $500 deductible
- Insurance Protection
- Up to $1M Liability Coverage
- Assistance
- 24x7 Roadside Assistance
- Protection
- Windshield Coverage
- Property Damage Coverage
- Up to $250K
Booking
U.S./Canada residents require a valid driver's license. International drivers require a valid driver's license and passport. If your license is not written in the Latin alphabet or English, you are required to obtain an International Driving Permit (IDP). The minimum driver age that we can insure is 25. If you have your own auto policy that covers rentals in Hawaii with full coverage of collision AND liability we are able to make exceptions. Please inquire.
Yes, a two-night minimum is required. Check-out after 5 pm requires booking an After Hours Check Out add-on. If you want to book one night, please check in with us, and if we have the availability, we will make an exception.
Yes. A credit card authorization, or ‘charge hold’ is completed three (3) days before arrival and will be released after the booking, given no damages to the vehicle.
The booking deposit is due upon reservation. The balance of your rental is due three (3) days before arrival. The security deposit is due three (3) days before arrival
Arrival/departure
Although we do not meet you at the Airport, we are located only one mile away. In case you are starving, we are right next door to about 15 food trucks, right outside of Kahului Airport (OGG). It’s a quick 8-minute ride to us via taxi/Uber/Lyft. For arrivals/departures between 6 pm and 8 am, we will coordinate with you personally with specific instructions.
We can’t blame you for falling in love with Maui! Give us a call as soon as you know you’d like to extend your stay, and if your vehicle is available, we will gladly extend the rental for you. Note that rental extensions are not guaranteed and depend on vehicle availability at the time of request.
Yes! We want to make sure that you are comfortable with and know how to operate everything that is included with your camper vehicle, including gear and even driving tips! Please plan for a 20-minute vehicle orientation done through a pre-recorded video. If you have additional questions, you can contact us here.
Yes, we’re happy to but try as much as possible to ‘pack light.‘ We offer a small amount of secure storage space for excess luggage. If you also have a hotel stay booked during your trip, your hotel will usually accept your excess bags. Lastly, the Queen Ka’ahumanu Center, or ‘Queen K Mall’ offers free luggage storage.
You will meet us at our location at your specified return time, with a full fuel tank to complete your post-rental vehicle inspection (5-10 min) and we can most likely drop you off at the airport for your departure. For after-hours departures, we will coordinate with you personally with specific instructions.
Yes, all of the vehicles we own are automatic
Yes, all of our tents are Tuffstuff overland tents and all the inclusions for each vehicle are the same.
All major public beach parks and most designated campsites have showers and restrooms. The trucks also have showers attached to them for a quick rinse and we do provide a 7-gallon jug of water for dishes or rinsing. You can also get a day pass at Planet Fitness and Maui Power House Gym in Kihei for a quick workout and a shower.
Things happen. If you are driving along and rock dings the windshield, you are responsible for any costs associated with fixing the windshield. This is true of any small ding, scratch, or minor damage to the vehicle. You’ll do a walk around with a team member before checking out the vehicle, and another upon return of the vehicle. The cost to repair minor scrapes, dings, and damages will be deducted from your security deposit or if extensive, require an insurance claim from your coverage.
Maui Travel
Yes, we gladly accommodate last-minute reservations when we have the availability. Understanding the spontaneous nature of travel, we aim to provide a seamless booking experience to all our visitors.
We always offer 20% off to locals, Active Military, and First Responders, proof is required. In addition to that, we typically have a few deals available depending on the season and availability. To see current deals click here.
At our core, we prioritize Hawaii wildlife preservation and strive to create a sustainable future. Through our partnership with Tread Lightly, an esteemed organization dedicated to promoting responsible outdoor recreation, we encourage visitors to explore Maui while leaving minimal impact on its delicate ecosystems. Additionally, our affiliation with Shaka Guide ensures that every traveler experiences the wonders of Maui while adhering to responsible tourism practices. By instilling the traditional value of Kuleana, we inspire both locals and tourists to take personal responsibility for preserving and respecting the island's biodiversity.
As a true haven of beauty, Maui offers an abundance of incredible places to visit. However, one destination that steals the spotlight is the Road to Hana.
Maui is a destination that exudes unrivaled beauty and allure. Picture yourself standing atop the majestic Haleakalā, where the golden sun caresses your face as it peeks above the clouds, painting the sky in breathtaking hues. Imagine walking along the pristine shores of Kaanapali Beach, feeling the powdery sand beneath your feet and listening to the gentle whispers of the Pacific Ocean. Maui's awe-inspiring landscapes, adorned with lush valleys, cascading waterfalls, and towering cliffs, will transport you to a dreamlike realm. The vibrant culture of the island, deeply rooted in traditions and hospitality, will embrace you with open arms, offering an unforgettable experience. So yes, dear travelers, Maui is unequivocally worth visiting, for it holds the promise of an awe-inspiring experience at every turn, especially with Kuleana Campers Maui.
This jewel of the Pacific sets the perfect stage for a dreamy and romantic honeymoon. Bask in the embrace of your loved one as you witness breathtaking sunsets over the horizon, casting hues of pink, orange, and purple across the sky. Find solace in secluded coves, where azure waters beckon you to share intimate moments in each other's company. Explore the captivating charm of the island, from exploring the mystical Iao Valley to indulging in a candlelit dinner beneath a blanket of stars. Camping in Maui is the perfect sanctuary for adventure, relaxation, and connection.